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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sergio de Andres

April 17, 2026

5  out of  5
rating by Sergio de Andres
"Awesome team all around, very helpful and insightful. It's a pleasure working with them!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Lo L.

April 17, 2026

5  out of  5
rating by Lo L.
"Update: Had to add a vehicle and spoke with Tyler. Had a great conversation while he did all the hard work behind the scenes! Definitely recommend:) Logan was super easy to navigate the policy information with. He was knowledgeable, helpful, and personable. Best of all he got me a great rate and was willing to work on my time line."
We responded:
"Thank you Lo! We are so glad you chose our agency! We love our great rates as well! -Robert McDougall State Farm"
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Rita Hurst

April 16, 2026

5  out of  5
rating by Rita Hurst
"I Love, love, loveeeeeeeeeeeeee StateFarm ❤️❤️❤️❤️!!!!"
We responded:
"Rita, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Robert McDougall’s Team is just a call or email away!"
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Michael Ellis

April 10, 2026

5  out of  5
rating by Michael Ellis
"I am 63 years I have been in customer service for over 30 years. I never met anyone like Jalen . Jalen takes his job seriously and has a gift of knowledge of the insurance policies which exceed my expectations."
We responded:
"Thank you for sharing such an encouraging review, and giving a shout-out to Jaylen! We appreciate you taking time to write this up. Hope we can serve you for years to come. ~ Robert McDougall State Farm"
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michael lucas

April 9, 2026

4  out of  5
rating by michael lucas
"Logan did a great job!"
We responded:
"Thanks a bunch, Michael! ~ Robert McDougall State Farm"
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Lisa Ratigan

April 9, 2026

5  out of  5
rating by Lisa Ratigan
"Marc was great at helping me get the coverage in needed! He was easy to talk to and understanding of my circumstances."
We responded:
"We so appreciate the stars, Lisa! Thank you. We want every interaction with our office to be like this!! Have a great week! ~ Robert McDougall State Farm"
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Reed VanderLugt

April 9, 2026

5  out of  5
rating by Reed VanderLugt
"Logan was great to work with!"
We responded:
"You have our thanks, Reed! ~ Robert McDougall State Farm"
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Elijah Vestergaard

April 7, 2026

5  out of  5
rating by Elijah Vestergaard
"Awesome agent, Marc Miles!"
We responded:
"We appreciate the review, Elijah! ~ Robert McDougall State Farm"
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Autumn Rose

April 6, 2026

5  out of  5
rating by Autumn Rose
"Logan was awesome! He helped me have more coverage while somehow saving me more money? i love State Farm"
We responded:
"We love to hear when we're able to get you better coverage AND at a lower cost! That's just an amazing win! Thank you so much, Autumn. We appreciate these stars! ~ Robert McDougall State Farm"
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Kammy Smith

April 6, 2026

5  out of  5
rating by Kammy Smith
"Logan was awesome. He was well knowledgeable, patient and he went above and beyond to get me the best quote. With employees like Logan your State Farm location will forever be success. Logan deserves a raise. Thank you again Logan."
We responded:
"Kammy, nice shout-out to Logan! We so appreciate your taking time to give us these stars!! ~ Robert McDougall State Farm"
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sachiko woods

April 3, 2026

5  out of  5
rating by sachiko woods
"Tyler was a very thorough agent, explaining each part of auto coverage and finding a competitive price, so I switched to a State Farm!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Robert McDougall’s Team. "
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Kaleb Hawkins

April 3, 2026

5  out of  5
rating by Kaleb Hawkins
"Sergio was extremely helpful through the entire experience, and got me the lowest rate for PLPD I've ever had. He was also very personable, made me feel like I'm catching up with an old friend. Wish I could give this guy 100 stars. Can't recommend him enough."
We responded:
"Kaleb, thank you for your wonderful review of State Farm Agent Robert McDougall’s Team!"
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Jamie Groen

April 2, 2026

5  out of  5
rating by Jamie Groen
"I really like state farm everyone there are so helpful i try to talk to JoAnn when I go into the office she really helps me out with my phone lol but now there is another person that just as you come into the office she was very help full as well helping me get my phone set up love the new off it's huge congratulations on the remodel"
We responded:
"Wow, thank you for the 5-star review, Jamie! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Brandy Thompson

April 2, 2026

5  out of  5
rating by Brandy Thompson
"I was able to get a bond in place super fast! Process was easy and the staff was friendly. Thanks Tyler!"
We responded:
"Thank you for taking the time to leave such a great review, Brandy. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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G R

April 1, 2026

5  out of  5
rating by G R
"Logan is the best! From breaking down the very basics of what is what to getting you what you need. He went over and beyond to help me save $$ and sounds like an all around good guy! Thank You again!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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PAUL V. COOK

April 1, 2026

5  out of  5
rating by PAUL V. COOK
"Very polite quick with a quote got me a great deal"
We responded:
"PAUL, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Robert McDougall’s Team here in our Grand Rapids office. "
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Troy

March 31, 2026

5  out of  5
rating by Troy
"Great prices great fast service"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Ann Stoneberg

March 31, 2026

5  out of  5
rating by Ann Stoneberg
"I am so thankful for Marc Miles! He made getting a new audio insurance policy easy and headache free! Very knowledgeable and highly professional! If your researching reviews you can stop here! Call Marc with Robert McDougall State Farm Insurance today!!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Robert McDougall’s Team. "
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Shirley Schuelke

March 30, 2026

5  out of  5
rating by Shirley Schuelke
"I was sick with flu for two weeks. My mail got put on hold. When I discovered that my payment was overdue I phoned right away. Megan helped me get my payment in on time. Thank You Megan and Robert McDougall State Farm Office!"
We responded:
"Shirley, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Robert McDougall’s Team is just a call or email away!"
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God is great

March 27, 2026

5  out of  5
rating by God is great
"She is great person and have a good attitude. She delivers accordingly kudos"
We responded:
"Wow Diane! You made our whole team smile! Thanks for sharing! -Robert McDougall State Farm"
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Cody Slocum

March 27, 2026

5  out of  5
rating by Cody Slocum
"They were Very Helpful, had Great Communication, and Helped Answer Any of my Questions that I Had.I Highly recommended."
We responded:
"Thanks so much for the fantastic rating, Cody! We are so glad you had a positive experience with us here on State Farm Agent Robert McDougall’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Shoua Kue

March 27, 2026

5  out of  5
rating by Shoua Kue
"He was great! He gave me the best quotes and was kind and polite. Friendly and easy to talk to. Genuineness while conversing."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Robert McDougall’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Preston Hughey

March 27, 2026

5  out of  5
rating by Preston Hughey
"Super friendly and easy to work with! Have helped me when I’ve been in a pinch as well. Recommend to everyone!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Robert McDougall’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Grand Rapids ."
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Tracey Jones

March 25, 2026

5  out of  5
rating by Tracey Jones
"Logan is an AWESOME CUSTOMER REP. He got me an amazing deal on my insurance if I could give more than five stars. I would give twenty. Thanks Logan!"
We responded:
"Tracey, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Robert McDougall’s Team!"
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Deca Avery

March 23, 2026

5  out of  5
rating by Deca Avery
"Logan was amazing and very helpful."
We responded:
"We are grateful for your 5-star review, Deca! Thanks for taking a moment to share your positive rating of State Farm Agent Robert McDougall’s Team here in Grand Rapids . "